Information Technology


Tandon-IT 

Tandon-IT provides support for the information technology needs of all faculty, staff, and students at the Brooklyn site.  Support of our researcher community is a top priority.

Resources available at Tandon-IT include:

Software

  • Adobe Acrobat
  • Adobe Creative Cloud
  • Gradescope
  • Maplesoft Maple
  • MathWorks MATLAB
  • Microsoft Office
  • Microsoft Visual Studio
  • National Instruments LabVIEW
  • Symantec Endpoint Protection
  • Wolfram Research Mathematica

System Resources

  • Virtual Machines and Storage
  • Server Hosting
  • Server Hosting
  • Configuration / Planning Assistance

Contact Help Desk

Tandon IT Help Desk

  • Office:  6 MetroTech Center, Rogers Hall, Room 335
  • Phone:  646.997.3123 (24-Hour Phone Support)
  • Email:  soehelpdesk@nyu.edu
  • Hours:  Monday – Friday: 9:00 a.m. - 5:00 p.m.

Tandon IT Laptop Help Desk

  • Office:  6 MetroTech Center, Rogers Hall, Room 337
  • Phone:  646.997.3368
  • Email:  soehelpdesk@nyu.edu
  • Hours: 
    • Fall & Spring Semester:  Monday – Friday: 9:00 a.m. – 4:45 p.m
    • Summer Semester:  Monday – Friday: 10:00 a.m. – 4:00 p.m.

NYU IT Service Desk

Contact NYU Central for assistance with technology provided to all campuses (NYU Home, Albert, Email). See a list of NYU Central IT Resources.

 


Computer Support

Information Systems provides support for all School desktop and laptop computers. We also provide laptop support for enrolled students.

Laptop Support for Brooklyn Campus

  • Install software and troubleshoot issues related to installed applications
  • Troubleshoot hardware issues such as data recovery and transfer, external devices, and part replacement
  • Troubleshoot network issues related to access (wired and wireless), connectivity, dial-up, etc.
  • Recommend hardware and software (2017 Laptop Requirement Guide)
  • Answer how-to questions and provide assistance in utilizing services we offer

Desktop Services for Brooklyn Campus

  • Setup and configuration new machines
  • Resolve network connectivity issues
  • Setup and troubleshoot issues with peripherals, e.g., printer, scanner, monitor, keyboard, mouse
  • Setup and troubleshoot issues related with e-mail clients, e.g., Outlook, Eudora
  • Troubleshoot issues related to installed applications
  • Remove viruses
  • Replace parts purchased with IS’s recommendation
  • Install the School of Engineering or department-purchased software

Support via Screen Share

We use TeamViewer Remote Support screen-sharing software to help support technicians understand and resolve computer problems without the need to physically visit your office. Using remote screen-sharing software saves everyone's time and is especially helpful when you need to get a problem resolved quickly. If you agree to this help procedure you need to download a small client program onto your computer which will allow us to gain remote access to your computer. This program is self-contained, operates only temporarily on your computer, and is required for providing remote assistance over the University network. When the work is complete you can choose to delete the program, or you can or keep it for re-use at a later time.

Using the Remote Screen Sharing Software

  1. Download the NYU Tandon QuickSupport software for either the Windows or Macintosh version.
    The Mac download is provided as a disk image (.DMG). Double-click the disk image to mount it on your desktop.
  2. When you're on the phone with an IS technician, launch the Remote Support program. You will see a window with an ID number and Password. The ID is specific to your computer but, for security reasons, a new password is created every time the software is run.
  3. Read off the ID and wait for the technician to ask for the password.
    Note: Before activating this service please close any sensitive or confidential material on your screen.
  4. When the session is complete, close the Remote Support application.
    Note: During the Remote Support session, you will see a small window onscreen with the technician's name and phone extension. The 'X' allows you to terminate the Remote Support session at any time. 

    For security reasons, you should never run the QuickSupport application unless you have initiated a support request. 


Staff

Abigail DyHelp Desk Manager, 646.997.3933
Amit BiswasLINUX System Administrator, 646.997.3023
Anup VedNetwork Administrator, 646.997.3155
Bo JiangNYU ID Card / UNIX System Administrator, 646.997.3265
Hani BasiliousTechnical Director, 646.997.3997
Hans HuangPeopleSoft / ERP Analyst / EMS Administrator, 646.997.4001
Hasnain WarisLINUX System Administrator, 646.997.3082
llya RubenovIT Engineer, 646.997.3232
Julio RiveraSenior LINUX System Administrator, 646.997.3214
Mike HuangSystem Administrator, 646.997.3812
Oswaldo HernandezNetwork and Telecom Manager, 646.997.3573
Stephen ZengDesktop Technician, 646.997.3998
Tom SchmidtChief Information Officer, 646.997.3309