Verizon's aging copper lines leave customers hung up with frustration

Major telecommunication companies, like Verizon, are phasing out copper wires for fiber optic wires, but copper wires are still in use for some households. When those metal wires corrode without proper upkeep, New Yorkers who rely on them are left without service. “The copper infrastructure is old, expensive to repair and maintain, and can’t support high-speed Internet connections,” said Fraida Fund, member of NYU WIRELESS and the Center for Advanced Technology in Telecommunications (CATT). “For a service provider, the economics favor moving everyone to fiber, especially in urban areas.”