Suresh Gupta ,
Ph.D.

Adjunct Faculty

Prof. Suresh Gupta is an adjunct faculty member teaching graduate courses in the The Tandon School of Engineering. He also teaches in the Executive MBA program at Baruch College.  As the Managing Partner of S. Gupta and Associates, he is an active management consultant. His work experience has included lead partner with PwC Consulting, Capco, and North Highland, and VP at Bankers Trust and Citicorp Investment Bank, and Assistant Professor, Pace University. Dr. Gupta has a Ph.D. in Operations Management, M.S. in Operations Research and B.S. in Electrical Engineering. Suresh has in-depth expertise in operations strategy and management. He has led four research studies on global operating models, two of them in partnership with London Business School and Baruch College. He has published a number of papers on outsourcing, offshoring, financial services factory, payments and contact centers in journals such as Competition and Change, and Journal of Financial Transformation. He is also the author of a vest pocket book on Operations research. He has spoken at many industry conferences and a PBS television program on these topics. As a management consultant, Dr. Gupta has helped many clients in service and manufacturing sectors, in improving their business profitability, customer focus and operational agility by implementing new operating models.  His clients have included Ameriprise, American Express, AT&T, Bank of America, Bell Labs, BNY Mellon, Bi-Lo, Citi, Credit Suisse, Dunn and Bradstreet, Engelhard Chemicals, Fidelity Investments, Morgan Stanley, Oppenheimer Funds, Paine Webber, Schwab, Supervalu, UPS, and Visa.

Thapar Engineering College, Punjabi University, India1970

B.S. Honors, Electrical Engineering

T.I.P.I.E, Chennai, India1972

M.S., Industrial Engineering

Syracuse University1978

M.S., Operations Research

Columbia University Graduate School of Business1981

, Operations Management

Union Graduate School1989

Ph.D., Operations Management


S.Gupta and Associates

Managing Partner

From: April 2010 to April 2012

North Highland

Vice President

From: May 2014 to February 2015

S.Gupta and Associates

Managing Partner

Management Consulting Firm

From: February 2015 to present

Kurt Salmon

Partner

Partner-in-Charge, Banking Consulting Practice

From: May 2012 to February 2013

Oliver Wyman

Senior Advisor

From: June 2011 to May 2012

Capco

Partner

From: January 2005 to March 2010

PwC Consulting

Partner

From: May 1988 to September 2002


Journal Articles


• “Review and Positions: A Practitioner Perspective on 'Smarter Sourcing' in a Post-Crisis Environment,” Suresh Gupta, Competition and Change, Journal of Global Business and Political Economy, Aug 2011
• “Smarter sourcing in a post-crisis environment,” Suresh Gupta and Carmina Venditti, Journal of Financial Transformation, The Capco Institute, No. 27, Fall 2009 
• “Mobilizing for the Next Wave of U.S. Payment Innovation,” Suresh Gupta, Rahul Kapur and James McCauley,  Journal of Financial Transformation, The Capco Institute, No. 24
• “Seven Ways to Drive Your Customers Away,” Suresh Gupta, Rahul Kapur and Keith MacDonald, Journal of Financial Transformation, The Capco Institute, No. 21
• “Offshoring in Asset Management: Poised to Take-off,” Suresh Gupta, Deneb Shah and Darren Appannah, FSO magazine, Manalapan, NJ, Spring 2007
• “Financial Services Factory,” Suresh Gupta, Journal of Financial Transformation, The Capco Institute, No. 18, Nov 2006
• “Sourcing In The Banking And Financial Services Industries: Exploding Myths And Describing Emerging Best Practices,”  Dr. Suresh Gupta, Dr. Phanish Puranam and Kannan Srikanth, published by Capco Research Institute in collaboration with London School of Business, June 2006
•  “It’s No Longer Smart to Offshore,”  Suresh Gupta, FSO magazine, Manalapan, NJ, Fall 2005
• “Models for Business Process Outsourcing to Offshore Locations,” Bill Irving, Shahin Shojay, and Suresh Gupta, the Financial Guide to Outsourcing in Financial Services, 2003, London, U.K.
• “Discovering the Endgame in the Offshore Debate,” Bill Irving, Shahin Shojay, and Suresh Gupta, Journal of Financial Transformation, The Capco Institute, No. 8, August 2003
• “It’s No Longer a Wave, It’s a Tsunami: Risks, Rewards and Tradeoffs of Offshoring,” Suresh Gupta, Journal of Financial Transformation, The Capco Institute, No. 8, August 2003
•  “Pete at Night, Pradeep by Day,” Suresh Gupta, S., and V. Nidhin,  Journal of Financial Transformation, The Capco Institute, No. 8, August 2003
• “Offshoring: Not Just for First Movers,” Suresh Gupta and Lilach Nachum,  Journal of Financial Transformation, The Capco Institute, No. 8, August 2003
• Managing Change in Offshoring, 2003 Offshoring Survey, Suresh Gupta,  Lilach Nachum, L., Ramdev Regulapati, Jay Singh, et al, The Paàras Group and Baruch College, The Weissman Cnter for International Business
•  “It’s Offshoring Not Offshore Outsourcing,” Suresh Gupta, STP Forum Weekly Digest, Sep-Oct 2003
• Best Practices of Leaders in Offshoring, Suresh Gupta, 2002 Best Practices Survey, PwC Consulting
•  “Riding the Offshoring Wave,” Suresh Gupta, PwC Consulting White Paper 2002
• “Best Practices in Call Center Outsourcing,” in Strategic Customer Care, Suresh Gupta and Gina B. Boulton (Vice President, American Express) McGraw Hill, 2000
• “Teleservices - The Last Outsource,”  a White Paper, Suresh Gupta, Bob Largey, and Jay Singh, PwC 1999
• “How to Control Internal and Outsourced Customer Care,” Suresh Gupta, Bob Largey, and Jay Singh,  Breakthrough Customer Service, Chapter 15, John Wiley & Sons Canada Ltd., Etobicoke, Ontario, 1997
• “Process Control in the Securities Industry,” Suresh Gupta, 1989, UMI Dissertation Services


Authored/Edited Books


Suresh Gupta, Operations Research (an introductory primer), Vol. 4, Facts on File, Detroit, 1983



General/Collaborative Research


  1. Best Practice Business Models for Sourcing, a joint London School of Business and Capco Research Project, 2006
  2. Managing Change  in Offshoring and Outsourcing, a joint Baruch College and Capco Research project, 2003
  3. Best Practices in Offshoring, PwC Consulting Reseach Survey, 2001 and 2000