Kathleen Chao

  • Adjunct Faculty


Kathleen is an Adjunct Professor in the Department of Technology Management and Innovation. Her background is in Financial Technology, Global Supply Chain Management, and Luxury Business Development.

Having worked and lived across 3 continents, she translates what she learned from people of all walks of life into products and services that integrate business objectives, user needs, and technical feasibilities ... very often beyond the digital touch points. She is very active in community engagement. She co-founded the Service Design Network NYC Chapter and is currently mentoring students at Design for America at NYU. 

New York University, MS 

Integrated Digital Media 

Indiana University Bloomington, BS

Apparel Merchandising, Marketing, Japanese 

BNY Mellon | Pershing

Vice President, Technology Product Management 


Global Product Manager, Strategic Supply Chain / R&D 


Business Development, Retail & Corporate Sales 

Service Design Innovation MG-UY3734

Products are used not in isolation but as part of a wider mesh of artifacts and interactions, both digital and non-digital. The discipline of service design takes this holistic view of a process or product, considering not just the use of an artifact but the wider service it is situated within across several ‘touch points’. With a growing service-based economy, in many cases the product is the service, which challenges conventional views of what the designer creates. Services are complex to understand and design, and require a participatory approach with deep engagement with stakeholders.

This Service Design Innovation course is for students with various backgrounds and diverse interests for their future careers: technologists who want to understand how the technology can support service innovation; designers who want to broaden their skills; product and project managers who want to understand the relationship between products, services, and design; policy makers who want to understand how to develop human-centered policies that create real impact; managers and entrepreneurs who want to understand how to create new innovative and sustainable system offerings.
Prerequisite: MG-UY 2704