Tandon in the News

On Yelp, Doctors Get Reviewed Like Restaurants — And It Rankles


Dental patients really don't like Western Dental. Not its Anaheim, Calif., clinic: "I hate this place!!!" one reviewer wrote on the rating site Yelp. Or one of its locations in Phoenix: "Learn from my terrible experience and stay far, far away."

In fact, the chain of low-cost dental clinics, which has more Yelp reviews than any other health provider, has been repeatedly, often brutally, panned in some 3,000 online critiques — 379 include the word "horrible." Its average rating: 1.8 out of 5 stars.

Patients on Yelp aren't fans of the ubiquitous lab testing company Quest Diagnostics, either. 

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