Identifying citizens’ needs by combining AI and CI

By Stefaan Verhulst,  Andrew J. Zahuranec and Andrew Young, Co-founder and Chief Research and Development Officer, Research Fellow, and Knowledge Director, respectively, of the GovLab at NYU Tandon. 

One relatively under-examined area of study is the role of artificial and collective intelligence (AI and CI) in improving how governments represent and deliver services to their citizens. With the growing integration of algorithms into daily life and recent fervor around China’s “social credit” (shehui xinyong) system, it is increasingly clear that the field lacks a clear evidentiary basis on the most effective and legitimate uses of AI and CI. Decision-makers across contexts would benefit from more due diligence into the potential benefits, risks, and challenges associated with such approaches, as well as comparative analyses of different models of marrying AI and CI. 

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