Cisco Security Researcher: Ransomware Crowd Big on Customer Service

Beware the “exploit kit infection chain,” Cisco researcher warns at SecureWorld Boston

Cisco Senior Security Researcher Brad Antoniewicz often gets asked whether those who take people’s computers hostage with ransomware actually hold up their end of the bargain and decrypt files when victims pay by bitcoin.

“They’re in it to make money…Good customer service is important to these people,” he said, and not at all tongue in cheek, during his lunchtime address on the opening day of SecureWorld Boston this week.

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