Laptop and Desktop Support

Information Systems provides support for all Institute desktop and laptop computers. We also provide laptop support for enrolled students.

Since 2000, the School of Engineering has required all of its students to have laptops. To view this years' laptop and software requirements, take a moment to read the Laptop Requirement Guide.

Notebook Computer Program

For more information on this year's specifications, view the 2013-2014 Notebook Computer Program Guide.

Laptop Support for Brooklyn Campus

  • Install software and troubleshoot issues related to installed applications
  • Troubleshoot hardware issues such as data recovery and transfer, external devices, and part replacement
  • Troubleshoot network issues related to access (wired and wireless), connectivity, dial-up, etc.
  • Recommend hardware and software
  • Answer how-to questions and provide assistance in utilizing services we offer
  • (laptop help desk location and hours)

Desktop Services for Brooklyn Campus

  • Setup and configuration new machines
  • Resolve network connectivity issues
  • Setup and troubleshoot issues with peripherals, e.g., printer, scanner, monitor, keyboard, mouse
  • Setup and troubleshoot issues related with e-mail clients, e.g., Outlook, Eudora
  • Troubleshoot issues related to installed applications
  • Remove viruses
  • Replace parts purchased with IS’s recommendation
  • Install the School of Engineering or department-purchased software
  • (help desk location, hours, and contact info)

Desktop Support for Remote Campuses

Manhattan

Please submit a request with the Help Desk to have a technician visit your site.

Laptop Care and Support

For additional information, updates, and support, please visit your laptop manufacturer website.

Laptop Do's

  • Always come to school with a fully charged battery
  • Carry the Laptop in a padded case
  • Lock the Laptop down when you leave it anywhere
  • Clean the screen with only a slightly damp cloth
  • Keep the Laptop in a cool, dry place
  • Be careful not to spill anything on your laptop
  • Be familiar with the School of Engineering computing policies
  • Backup your data on a regular basis

Laptop Dont's

  • Don't leave your laptop unattended
  • Don't lend your laptop to ANYONE
  • Don't take your laptop apart (you may forfeit the warranty)
  • Don't clean the screen with glass cleaner or any other cleaners. Use a damp cloth only.
  • Don't toss your laptop around, even in a book bag or padded case
  • Don't force the display to open flat, 180 degrees
  • Don't place heavy objects on your laptop
  • Don't bend the display
  • Don't yank on any cables or force them in any way
  • Don't use your laptop in extreme cold or heat (below 41 or above 95 degrees F)

Available Applications

Adobe Acrobat Professional
LabVIEW 6.1
Maple 10
MATLAB R2010a
Microsoft Office (Access, Excel, Outlook, PowerPoint, Project, Publisher, Visio, Word)
Microsoft Visual Studio 2010
Wolfram Research Mathematica
X-Win32 5.2