Posted February 11th, 2011
Leading Innovation: Process Is No Substitute. It points to the tension found in companies between right-brainers (for lack of a better term) espousing design, design thinking and user-centered approaches to innovation and the left-brained, more spreadsheet-minded among us. Now, bear in mind that most C-suites are dominated by the latter, all of whom are big fans of nice neat processes and who pay good money to get them implemented rigorously throughout their organizations. Jacoby’s point: processes are all well and good, but they don’t guarantee innovation, and in some cases they might even provide a false sense of security.
Ryan outlined what he described as the Seven Deadly Sins of innovation, which I’m sure will ring true for most people who’ve worked on such projects. They are:
1: Thinking the answer is in here, rather than out there
“We all get chained to our desks and caught up in email,” he said. “But the last time I looked, no innovation answers were coming over my Blackberry.” You have to get outside of the office, outside of the conference room and be open to innovation answers from unexpected places. Ryan makes himself take a photograph every day on the way to work, as a challenge to remember to look around him. (My homage to this idea above, a random image from last weekend’s jaunt to an icy upstate NY.)
2: Talking about it rather than building it
This one related to the last. At least here in the U.S., we live in a land of meetings and memos and lots and lots of discussion. Sometimes it’s more than possible that all this talk might prevent us from, well, actually doing anything. He gave a great example of an idea to bring “fun into finance”, and showed a mocked up scenario of a guy buying a pair of sneakers, at which point a virtual avatar danced on his credit card. Practical? Not the point. The unpolished prototype motivated the team and got them thinking differently.