Troubleshooting | NYU Tandon School of Engineering


Common issues that may arise in the classroom AV equipment.

Student working on media equipment

Frequently Asked Questions (FAQ)

First, check to see if the monitor is turned on. If it is on, the power button should be green. Otherwise, press the power button to turn the monitor on.

If it is still displaying nothing, check if the computer is on. To do so, look under the lectern for a small black pop up button. It should be located towards the top. Press it and it should start up. You will know it is on if the  the button displays a blue light. Wait a couple of minutes and the PC should turn on.

If the problem persists, please contact the media support number.

In most classrooms, we provide several options to display your laptops with. The most common ones being HDMI. If you do not use HDMI on your laptop, you may need an adapter to connect to the projector.

Depending on your laptop, you may need one of two adapters. A thunderbolt dongle or a USB-C dongle, shown in the following pictures:

USB-C Head

USB-C Head

Thunderbolt head

Thunderbolt head

At media services, we only provide assistance with audio and visual equipment. Please refer to our SLA and contact the respective department for your needs.

If the projection in the classroom is different from what is currently displaying on your laptop it could be due to the display settings on your laptop.

If you are using a MacBook:

  1. Click the Apple menu on the top left corner of your laptop and then click on the "System Preferences" option.
  2. Click on "Displays" and then click on the "Arrangement" tab.
  3. If you want to the projector to mirror what is on your laptop, check the "Mirror Displays" and the projection should match what is on your laptop.

If you are using a Windows laptop:

  1. Press the Windows key + the 'P' key on your keyboard.
  2. A menu should pop up on the right side of your laptop with 4 options. 
  3. Select "Duplicate" and the projection should match what is on your laptop.  


We do not provide on-site support for the duration of your class, however, if you have difficulties in getting set up for a classroom, we can provide proactive support before your class begins.

A lectern is something you stand behind.

person standing behind lectern

A podium is something you stand on top of

person standing on top of podium


If you have any other questions, please contact us at (646) 997-3934 or email us at