Marshall Sitten

  • Adjunct Professor


Marshall Sitten teaches Services Innovation at the NYU Polytechnic School of Engineering, a graduate course designed to introduce students to how organizations can deliver more value to clients and gain competitive advantage through an approach known as "service design."

Marshall is Vice President of Communications for Citi Community Development, the unit which leads Citi’s commitment to achieving financial inclusion and economic empowerment for unbanked, underserved and low- and moderate-income communities.

He also collaborates on service design research and writing projects with the Haute Ecole de Gestion de Geneve’s Service Lab in Geneva, Switzerland, and co-founded the NYC service design community in 2012.