NYU Poly Quick Support

NYU Polytechnic School of Engineering uses TeamViewer Remote Support screen-sharing software to help support technicians understand and resolve computer problems without the need to physically visit your office. Using remote screen-sharing software saves everyone's time and is especially helpful when you need to get a problem resolved quickly. If you agree to this help procedure you need to download a small client program onto your computer which will allow us to gain remote access to your computer. This program is self-contained, operates only temporarily on your computer, and is required for providing remote assistance over the University network. When the work is complete you can choose to delete the program, or you can or keep it for re-use at a later time.

Using the Remote Screen Sharing Software

  1. Download the NYU Poly QuickSupport software by clicking the appropriate button below for either the Windows or Macintosh version.

    The Mac download is provided as a disk image (.DMG). Double-click the disk image to mount it on your desktop.

  2. When you're on the phone with an IS technician, launch the Remote Support program. You will see a window with an ID number and Password. The ID is specific to your computer but, for security reasons, a new password is created every time the software is run.

    Windows Screenshot

    Mac Screenshot
  3. Read off the ID and wait for the technician to ask for the password.
    Note: Before activating this service please close any sensitive or confidential material on your PC screen.
  4. When the session is complete, close the Remote Support application.
    Note: During the Remote Support session, you will see a small window onscreen with the technician's name and phone extension. The 'X' allows you to terminate the Remote Support session at any time.

    Windows users will see this status window during a Remote Support session

    Macintosh users will see this status window during a Remote Support session

    For security reasons, you should never run the QuickSupport application unless you have initiated a support request. If in doubt, contact the IS HelpDesk at (718) 260-3123