Tech Support and Computer Requirements

Tech Support

The School of Engineering's Help Desk provides tech support for NYU-ePoly students.

Contact the Help Desk if:

  • You have a question or are experiencing an issue with Blackboard
  • You have difficulty logging into your course
  • Your course site is slow or not launching

Help Desk

help@poly.edu
718-260-3123

On Campus (Monday – Friday: 9:00 am – 5:00 pm)
337 Rogers Hall
Six MetroTech Center
Brooklyn, NY

Please note: Your issue may have to be resolved during the weekday Help Desk hours.

Computer Requirements

Computer Access

NYU-ePoly recommends that online students have access to a computer 24 hours a day, 7 days a week. Computers available at work, a library, or other public areas may prohibit your login times, download capabilities, or even have firewalls that prevent you from getting to your course. You will also need the ability to save or store documents. NYU-ePoly courses can be taken on both PCs and MACs.

Internet Connection

You will need your own Internet account with a local Internet Service Provider (ISP). Most ISP accounts can be obtained for a nominal fee, which you are responsible for.

E-Mail Address

Registered the School of Engineering students are provided an e-mail account. You may choose to use another e-mail account, which you are responsible for. Please note that some free, web-based email accounts may have file size and storage limitations.

Software

You may need MS office applications (Word, Excel, PowerPoint) depending on the course you take. You should also have the following free downloads: Adobe Acrobat Reader, RealPlayer, Adobe Flash Player, and Java. Your instructor will indicate if you need to purchase or download additional software in order to participate effectively in your online courses.