Frequently Asked Questions

How do I register for an NYU Tandon Online course?

Please visit the NYU Tandon Online Applying, Registering and Costs section for more details.

What is my NYU Tandon Online email account?

All registered students at the NYU Tandon School of Engineering must have an NYU email account.

ITS provides email service to NYU faculty, staff, and students in degree or diploma programs, both in the United States and overseas. For more information regarding NYU email policies, visit the ITS Policies page.

Email can be accessed via a web browser at email.nyu.edu via NYUHome, or by using a mobile device or desktop program such as Thunderbird or Outlook. If you wish to access NYU Email via a mobile device or desktop program, configuration instructions can be found in the NYU ServiceLink knowledge base.

Contact the NYU IT Service (ITS) Desk by phone at 212-998-3333 or via email: AskITS@nyu.edu if you have any questions.

How do I get my NYU Tandon Online login information?

All registered NYU Tandon Online students will receive an email containing their login information one week before the start of classes.

Where is my NYU Tandon Online course located?

After logging into NYU Tandon Online you will be taken to your student home page which will contain the NYU Tandon Online course(s) you are enrolled in.

What is orientation week?

One week before the official start of classes, students registered in NYU Tandon Online  courses receive early access to their online courses in order to:

  • Become familiar with the online tools
  • Introduce themselves to their instructor
  • Buy textbooks

How is my NYU Tandon Online course structured?

All NYU Tandon Online courses have the Course Home Page as the starting point when you log in. The content of the Course Home Page includes an introduction to the course and will differ by design depending on your instructor. The Course Navigation Bar is located on the left hand side of the screen. This is where you can navigate within a course from one module to another, module to content item, or vice versa.

Modules are folders on the Course Navigation Bar containing lecture material and activities. Content Items fall under the Modules on the Course Navigation Bar. Click on a specific Module to expand all of the content items within it. The content items may be lecture materials, readings, quizzes, homework, and other activities.

The Course Tool Bar is located at the top of the screen on all NYU Tandon Online courses. Here you will find tools such as the dropbox, gradebook, email, and chat.

How do I communicate with my instructor and classmates?

The most popular method of communication is via email, and it is mandatory for all students to use their the NYU Tandon School of Engineering email account for receiving and sending correspondence as it relates to their courses.

Another popular method of communication is the threaded discussion. This is how your instructor simulates a class discussion and where you can post your responses to questions or other postings from your instructor and/or classmate(s).

Most of our instructors do provide a contact telephone number on their course syllabus should you need to speak to them. Sometimes, instructors will organize a class conference call or face-to-face meeting, but most of the communications occur online.

How do I submit my assignments and projects?

The dropbox tool provides an easy method for you to submit your completed assignments to your instructor. Depending on your instructor, you may also be asked to fax or email your assignments and projects instead of the dropbox.

How do I take my exams?

Depending on the instructor,exams will be provided either online or in-person at an academic institution near you. Online exams are restricted by day and time limits. Proctored exams will need to be coordinated by your instructor and the NYU Tandon Online program coordinator.

How do I check my grades?

The Gradebook tool is where you will be able to check on a grade posted by your instructor for an assignment or online exam. An item not yet graded by your instructor will be represented by an asterisk.

Does NYU Tandon Online have hardware, software, or Internet requirements I should be aware of?

Before starting your NYU Tandon Online course, please review the computer requirements to be sure your computer is properly equipped with the necessary tools and software.

Is there someone I can call for tech support?

Support for NYU Tandon School of Engineering students is separated into 2 levels:

  • Contact NYU Tandon Online, which handles all questions related to online course administration, if you are:
    • Have questions about "MY NYU Tandon Online"
    • Unable to log in to Tandon Online 
    • Unable to obtain access to your course
      tandon.online@nyu.edu
      646.997.3623
  • Contact the NYU Tandon School of Engineering's Information Services HelpDesk, which handles all technical issues related to the School of Engineering server, if you:
    • Are experiencing problems with your NYU Tandon Online network
    • Have questions about retrieving your hotmail email login
    • Have questions about retrieving your PeopleSoft login
    • Need help with your Telnet Setup
      AskITS@nyu.edu
      646.997.3123

Does NYU Tandon Online have online resources available to students to do research?

As a School of Engineering student, you have online access to electronic journals with your student ID. Go to the library website to begin your search for journals.

Does an NYU Tandon Online course count toward any degree?

Absolutely. There is no difference in content between an on-campus the School of Engineering course and an NYU Tandon Online course. Degrees earned from taking online courses are the same as the degrees that conventional students earn.

How many credits are NYU Tandon Online courses?

NYU Tandon Online courses are 3 credits typically, the same amount of credits as an on-campus the Tandon School of Engineering course.

Can I enroll in NYU Tandon Online courses if I am an on-campus student the School of Engineering?

Yes, you can enroll in NYU Tandon Online courses if you are an on-campus student at the School of Engineering.

What is the difference between an on-campus course and online course content?

There is no difference between on-campus the School of Engineering and NYU Tandon Online course content. Students of the online learning program will face the same challenging course work required of all graduate students enrolled in the NYU Tandon School of Engineering.